1. Introduction

Sky Group Residence ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (skygroupresidence.com) or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a booking or reservation
• Contact us with inquiries
• Subscribe to our newsletter
• Apply for accommodation
• Participate in surveys or promotions

The personal information we collect may include:

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: See Section 7 for details

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Educational institutions (if you're a student)
• Credit reporting agencies (for rental applications)
• Social media platforms (if you connect your account)
• Property owners and landlord partners
• Payment processors

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide Our Services

• Process your bookings and reservations
• Manage your tenancy and accommodation
• Process payments and refunds
• Communicate with you about your booking
• Provide customer support
• Verify your identity and eligibility

3.2 To Improve Our Services

• Analyze website usage and user behavior
• Conduct research and analytics
• Develop new features and services
• Optimize user experience
• Monitor and improve website performance

3.3 To Communicate With You

• Send booking confirmations and updates
• Provide important notices and policy updates
• Send promotional materials and newsletters (with your consent)
• Respond to your inquiries and requests
• Conduct surveys and feedback requests

3.4 For Legal and Security Purposes

• Comply with legal obligations
• Enforce our Terms and Conditions
• Detect and prevent fraud
• Protect our rights and property
• Ensure safety and security of our properties and residents

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, PayPal, etc.)
• Cloud hosting providers
• Email service providers
• Customer support platforms
• Marketing and analytics services
• Background check services

4.2 Property Owners and Partners

We may share your information with property owners, landlords, and partner organizations to facilitate your accommodation booking and tenancy management.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal process
• Government or regulatory requests
• Law enforcement investigations
• Protection of our legal rights
• Prevention of fraud or security threats

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.5 With Your Consent

We may share your information with other parties when you have given us explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The retention period depends on:

• The nature of the information
• The purpose for which it was collected
• Legal and regulatory requirements
• Our legitimate business interests

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention policies.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest (SSL/TLS)
• Secure server infrastructure and firewalls
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and capture certain information about your preferences and usage.

7.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Marketing Cookies: Track your browsing activity to display relevant ads

7.3 Third-Party Tracking

We use third-party services that may use cookies and similar technologies:

• Google Analytics (website analytics)
• Google Ads (advertising)
• Facebook Pixel (social media marketing)
• Cloudflare (security and performance)

7.4 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, blocking cookies may affect your ability to use certain features of our website.

8. Your Privacy Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request access to the personal information we hold about you.

8.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information.

8.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions.

8.4 Right to Object

You have the right to object to the processing of your personal information for certain purposes, including direct marketing.

8.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used format.

8.6 Right to Withdraw Consent

If we process your information based on your consent, you have the right to withdraw that consent at any time.

8.7 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [email protected]
• Phone: +1 (437) 298-8115
• Mail: 300 Front St West, Toronto, ON M5V 0E9, Canada

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States, where data protection laws may differ. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last Updated" date at the top of this page indicates when the policy was last revised.

We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email to registered users
• Displaying a prominent notice on our website

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

13. Complaints and Disputes

If you have any concerns about how we handle your personal information, please contact us first. We will investigate and respond to your complaint promptly.

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada:

• Website: www.priv.gc.ca
• Phone: 1-800-282-1376
• Email: [email protected]

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: